Get in Touch
Have a question, need help, or just want to say hello? We'd love to hear from you.
Live Chat
Chat with our team in real-time. Average response time under 2 minutes.
Message us directly on WhatsApp for quick support and urgent queries.
Email Support
Send us a detailed email and we'll get back to you within a few hours.
Support Ticket
Submit a detailed support ticket through our client area for tracked resolution.
Send us a message
Fill out the form and we'll get back to you as soon as possible.
Company Information
Office Address
Dhakaya Basti, Dhupaguri,
Nagaon, Assam 782123, India
Phone / WhatsApp
+91 70992 01073
support@hostprimex.com
Data Center
Mumbai, India
Primary data center location
Quick Answers
What are your support hours?+
Our support team is available 24/7 via live chat and tickets. WhatsApp and email support is available from 9 AM to 11 PM IST, 7 days a week.
How fast do you respond?+
Live chat: under 2 minutes. WhatsApp: under 5 minutes. Support tickets: under 1 hour. Email: within 4 hours. We pride ourselves on being fast.
Can I get help with migration?+
Yes! We offer free website migration for all new customers. Simply sign up and submit a migration request — our team handles everything.
Do you offer phone support?+
Currently we offer support via live chat, WhatsApp, email, and tickets. Phone support is coming soon. WhatsApp is the fastest way to reach us for urgent issues.