Refund Policy
Last Updated: May 5, 2026
30-Day Money-Back Guarantee
Not satisfied? Get a full refund within 30 days of purchase. No questions asked.
What's Eligible for Refund?
| Product | Refundable? | Conditions |
|---|---|---|
| Shared Hosting (new) | Yes | Within 30 days of purchase |
| Shared Hosting (renewal) | No | Non-refundable |
| Domain Registration | No | Registered immediately |
| Domain Renewal | No | Non-refundable |
| Domain Transfer | No | Non-refundable |
| SSL Certificates | No | Provisioned immediately |
| Add-on Services | No | Non-refundable |
How to Request a Refund
Login to Client Area
Go to hostprimex.com/billing and login to your account.
Submit a Ticket
Open a support ticket with the subject "Refund Request".
We Process It
Our team reviews and processes your refund within 24 hours.
Money Returned
Refund credited to your original payment method within 5-10 business days.
Refund Processing Times
Important Notes
The 30-day guarantee applies only to first-time purchases of hosting plans. Renewals, upgrades, and additional terms are not eligible. If you purchased a domain with your hosting plan, the domain fee will be deducted from the refund amount. Accounts terminated for violation of our Terms of Service or Acceptable Use Policy are not eligible for refunds.
Cancellation Without Refund
If you wish to cancel after the 30-day guarantee period: you can cancel at any time from your client area, your service remains active until the end of the current billing period, no further charges will apply, and data will be retained for 30 days after expiry before permanent deletion.
Need a refund?
We process refund requests within 24 hours. No friction, no hassle.