Privacy Policy
Last Updated: May 5, 2026
1. Introduction
HostPrimeX ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (hostprimex.com) and hosting services.
2. Information You Provide
We collect the following information that you provide directly: Account Information (name, email address, phone number, postal address), Billing Information (payment details processed securely through Cashfree — we do not store credit card numbers or UPI PINs), Domain Registration Data (contact information required by ICANN), and Support Communications (information provided in support tickets, chat, or emails).
3. Information We Collect Automatically
We automatically collect: Usage Data (pages visited, time spent, browser type, OS, referring URLs), Server Logs (IP addresses, access times, error logs for security purposes), and Cookies (essential cookies for session management and optional analytics cookies).
4. How We Use Your Information
We use your information for: providing and maintaining our hosting and domain services, processing payments and sending invoices, communicating service updates and renewal reminders, providing technical support, preventing fraud and ensuring security, complying with legal obligations, and improving our services based on aggregated anonymized data.
5. Information Sharing
We do not sell, trade, or rent your personal information. We may share data with: Payment Processors (Cashfree for secure payment processing), Domain Registrars (ResellerClub/partners for domain registration as required by ICANN), Legal Requirements (when required by law, court order, or government regulation), and Service Providers (trusted third-parties bound by confidentiality agreements).
6. Data Security
We implement industry-standard security measures: SSL/TLS encryption on all web traffic, encrypted database storage for sensitive information, regular security audits and vulnerability assessments, Imunify360 malware protection on all servers, and access controls limiting employee access on a need-to-know basis.
7. Data Retention
Account Data is retained for the duration of your account and 30 days after termination. Billing Records are retained for 7 years as required by Indian tax regulations. Server Logs are retained for 90 days. Support Tickets are retained for 2 years after resolution.
8. Your Rights
You have the right to: Access your personal data, Correct inaccurate information, Delete your account and data (subject to legal retention), Export your data in machine-readable format, and Opt-out of marketing communications. To exercise these rights, contact support@hostprimex.com.
9. Cookies
We use Essential Cookies required for website functioning (cannot be disabled) and optional Analytics Cookies to understand visitor behavior (can be disabled via browser settings). We do not use advertising or tracking cookies from third parties.
10. WHOIS Privacy
We offer free WHOIS privacy protection on all domain registrations. When enabled, your personal contact information is replaced with our proxy service details in the public WHOIS database.
11. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email. The "Last Updated" date indicates when the policy was last revised.
13. Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (as applicable).
14. Contact Us
If you have questions about this Privacy Policy: Email support@hostprimex.com, WhatsApp +91 70992 01073, or write to Dhakaya Basti, Dhupaguri, Nagaon, Assam 782123, India.